Refund Policy

Last Updated: October 15, 2023

At CS2 Skin Guide, we strive to provide high-quality content and services. This Refund Policy outlines the terms and conditions for refunds on premium content, guides, and services purchased through our website.

Please read this policy carefully before making a purchase. By purchasing any premium content or services from CS2 Skin Guide, you agree to be bound by this Refund Policy.

1. Satisfaction Guarantee

CS2 Skin Guide offers a 100% satisfaction guarantee on all our premium content and services. If you're not completely satisfied with your purchase, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services during the specified refund period.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Content Quality Issues: If the premium content or guide does not meet the described standards or contains significant errors
  • Technical Problems: If you experience technical issues that prevent you from accessing or using the purchased content
  • Duplicate Purchases: If you accidentally purchased the same item twice
  • General Dissatisfaction: If you are unhappy with a purchase for any reasonable cause within the refund timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of your request within:

  • 14 days of purchase for one-time premium content or guides
  • 7 days of purchase for the first payment of subscription services

Refund requests submitted after these timeframes will be evaluated on a case-by-case basis and are not guaranteed.

4. How to Request a Refund

Refund Request Process:

  1. Contact Customer Service: Reach out to us via email at refunds@cs2skinguide.com, by phone at +44 997 988 6923, or through the "Contact" page on our website.
  2. Provide Purchase Details: Include your order number, the item you purchased, the date of purchase, and the reason for your refund request.
  3. Documentation: If applicable, provide documentation of any issues you experienced with the purchased content.
  4. Review: Our customer service team will review your request and may ask for additional information if needed.
  5. Resolution: We will process your refund or offer an appropriate solution within 3-5 business days of receiving your request.

5. Refund Methods

Refunds will be issued using the original payment method used for the purchase:

  • Credit/Debit Card Payments: Refunded to the original card (may take 5-10 business days to appear on your statement)
  • PayPal Payments: Refunded to your PayPal account (typically processed within 1-2 business days)
  • Cryptocurrency Payments: Refunded in the original cryptocurrency or equivalent USD value at our discretion

In some cases, we may offer store credit instead of a monetary refund, especially for partial refunds or special circumstances.

6. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Subscription Services: After the initial 7-day period
  • Custom or Personalized Content: Content created specifically for you based on your requirements
  • Downloadable Content: After it has been downloaded, unless there are significant quality issues
  • Services Already Rendered: Consulting services or other services that have already been provided

However, we evaluate each case individually and may make exceptions based on specific circumstances.

7. Subscription Cancellations

For subscription services:

  • You may cancel your subscription at any time through your account settings or by contacting customer service
  • Cancellation will take effect at the end of your current billing cycle
  • No refunds will be provided for partial subscription periods (except during the initial 7-day period)
  • You will maintain access to subscription content until the end of your paid period

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

  • By email: refunds@cs2skinguide.com
  • By phone: +44 997 988 6923
  • By mail: 760 Bennett Brooks, Robertshaven, CM22 6DR, United Kingdom